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Supported Advantage

  • Reduced Costs: Freedom from vendor lock in and no license fees. Let our experts fix bugs and help you resolve software issues while your staff focuses on your mission critical work.
  • Guaranteed Bug Fixes: We employ committers on all the open source components of the Suite, ensuring quick bug fixes that are incorporated into the next release.
  • Timely updates: Notification of patches, updates and security fixes on The OpenGeo Suite and its constituent projects.
  • Upgrade support: Advice on best practices for seamless upgrades, and guaranteed unlimited bug fixes on any regressions that might be exposed by upgrade.

There's a package for every need…

The OpenGeo Suite 1.0 brings together the OpenGeo Architecture into a single, easy-to-install integrated software package. It is the fastest way to get your geospatial information on the web, leveraging the power of best of breed open source geospatial software, and adding key components that simplify and enhance the user experience.

Multiple levels of support are available and are tailored to specific usage patterns.

Basic

A complete, supported web mapping platform available on small configurations of one or two CPUs. Basic Level is designed for organizations that are publishing data from basic geospatial formats such as Shapefiles, and that are largely self-sufficient with minimal support requirements, generally serving a limited number of users or geographic area. Basic Edition includes the most-recently available, enhanced, tested, integrated, documented and supported versions.

Professional

A complete, supported web mapping platform available for mid-size configurations of up to four CPUs. Professional Level is designed for organizations supporting a number of users on geospatial applications that connect to existing geodatabases, including Oracle, ArcSDE, SQL Server and PostGIS. Professional Edition contains all of the functionality and support of the Basic Edition, plus handles greater production-level support requirements and configurations.

Platform

A complete, supported web mapping platform for larger configurations of up to thirty-two CPUs. Platform Level is designed for organizations providing core geospatial web services to a variety of applications and users. Their requirements often include complex enterprise configurations, production-level security and clustering support requirements. Platform Edition contains all of the functionality and support of the Professional Edition, plus our highest level of support to run services that must scale seamlessly and reliably serve mission-critical applications.

Strategic

A complete, supported web mapping platform on configurations of up to thirty-two CPUs. Strategic Level is designed for organizations that require control over the future of their geospatial infrastructure. Strategic clients partner with OpenGeo, ensuring our open source software meets their unique needs. Strategic Edition contains all of the functionality and support of the Platform Edition, plus additional support and directed core developer hours that give them insight into and influence over the roadmap of the OpenGeo Suite.

Basic Edition

Professional Edition

Platform Edition

Strategic Edition
Annual License Price $8,000 $16,000 $44,000 $98,000
Core Project Support            
     
Supported CPUs 2 Up to 4 Up to 32 Up to 32
Included Training Days 0 2 9 (or 1 2-day onsite training) 4-day onsite custom training
Bug Fixes Unlimited Unlimited Unlimited Unlimited
Core Service Hours 0 0 0 350
Supported Java Web Containers Tomcat, Jetty Tomcat, Jetty Tomcat, Jetty, JBoss, WebLogic, WebSphere, Glassfish, OC4J Any
Oracle Support No Yes Yes Yes
SQL Server Support No Yes Yes Yes
ArcSDE Support No Yes Yes Yes
Enterprise Security No Yes Yes Yes
Clustering Support No No Yes Yes
Distribution Installers and WAR distributions Installers and WAR distributions Installers, WAR, and EAR distributions Installers, WAR, and EAR distributions
Discount Services Rate 10% off 20% off 30% off 40% off
Maximum Response Time 2 days 1 day 4 hours 2 hours (for top severity, 4 for others)
E-mail Support Yes Yes Yes Yes
Phone Support No Yes Yes Yes
Contact Hours Business hours Business hours Business hours Business hours
24x7 support No Additional Fee Additional Fee Additional Fee
Authorized Customer Contacts 1 1 2 4
Performance Tuning per Year 0 0 1 1

 

Annual License Price: Annual OpenGeo Suite Enterprise price. Three year term licenses at discount rate are also available.

Service Hours: Hours provided by our experts to strategically improve the capabilities of the OpenGeo Suite in the direction you desire.

Supported CPUs: CPUs are defined per socket.

Training Days: Number training days per person at OpenGeo's office. For example, "2 days" would be one person for two days or two people for a single day. Onsite trainings take place on the client's premises, with up to 8 participants.

Bug Fixes: Bugs are inappropriate behavior in the software, as determined by OpenGeo.

Clustering Support: Support for installations with multiple servers, fail-over and replication.

Core Project Support: Every OpenGeo Suite support contract includes support for all the core projects of the Suite: GeoServer, OpenLayers, PostGIS, GeoWebCache, GeoExt.

Oracle Support: Support (bug fixes, configuration assistance, etc) for running the OpenGeo Suite on top of an Oracle database.

SQL Server Support: Support (bug fixes, configuration assistance, etc) for running the OpenGeo Suite on top of a Microsoft SQL Server database.

ArcSDE Support: Support (bug fixes, configuration assistance, etc) for running the OpenGeo Suite on top of an ArcSDE database.

Distribution: All Enterprise levels can access WAR versions of The OpenGeo Suite, for production deployments and upgrades. Platform and higher also can get EAR versions tested for their deployment, by request.

Supported Java Web Containers: The OpenGeo Suite is tested and certified to run on different container set ups. Platform level supports a wider variety of containers, and Strategic clients will have a dedicated QA test cycle for their production environment.

Enterprise Security: Contact us about your specific security needs.

E-mail Support: E-Mail support@opengeo.org and receive a prompt reply.

Phone Support: Phone our support line and speak directly to us.

Maximum Response Time: Maximum elapsed time between OpenGeo receiving a support request and client receiving a follow-up contact.

Discount Services Rate: Discount for purchase of additional OpenGeo professional services.

Contact Hours: Business hours are 9:00-17:00 Eastern Time, Monday to Friday, excluding U.S. holidays.

24x7: For an additional fee higher levels can obtain support 24 hours a day, seven days a week.

Authorized Customer Contacts: The number of named people who can access OpenGeo support.

Performance Tuning: An OpenGeo expert examines the production installation and makes recommendations on configuration and performance tuning to increase the efficiency of the OpenGeo Suite.